We felt like Jenna was behind the scenes orchestrating a master plan to make us feel important. We were having lunch one day at the loft and the manager of the restaurant surprised us with champagne telling us congratulations! The spa was a wonderful experience. Chocolate covered strawberries, cookies and other items surprised us at random times. Throughout the stay we were reminded of what a luxury establishment should be like at the highest level. This was super thoughtful and set the tone. There were doggie bowls and a bed for our pup. The room had a bottle of champagne waiting for us along with rose petals on the bed and table. Words can not describe the level of service and luxury we experienced while staying here! Jenna greeted us upon arrival, we caught up and she walked us to our room. We worked with Jenna Jiampetro and stayed here the weekend of our wedding. This is our third time staying at the Montage Laguna. Please help make this right for future guests and if you choose to protect your patrons, please let us know so we can then return.… We often frequent The St Regis/The Monarch Beach Resort now known as The Waldorf, for dinners, spa and vacations and know this is not proper service for this area or caliber of venue. Montage, if this is you, peruse my other reviews on Yelp. We noticed no hand soap for weeks on end. Worth noting, the accompanying restrooms are frequently out of supplies. One of these same vagrants was later removed from the property after our report after it caused a yoga class to be moved out of safety fears, only for him to be back again twice since that day that we have seen. My partner and I were there for Easter too and multiple vagrants were in their below pool bathroom for more than 30 minutes, sharing drugs, ruining the vibe of the upscale $240/pp Easter brunch next door and patrons enjoying their Easter walks. There are often vagrants which make using the facilities dangerous without any protection.
What is the purpose of even having the cameras then? Especially the one over the pay station IN the garage? For the ILLUSION of safety? This evidences how poor this portion of the resort is managed and how unsafe it is. We were told via police investigation that no footage exists in the parking garage which is either inefficiency or manipulation or a combination of both. All on the same day the resort was having their height warning sign altered with 2 of their staff in the garage. Unfortunately our vehicle was involved in a hit and run incident within the Lot 8 garage directly underneath their pay station camera far from the ingress and egress cameras. We are daily guests of the resort, walking and doing yoga there frequently. This review is based on poor experiences on the walking grounds of the resort and their parking structure, Lot 8 located on Wesley Drive. Hotels near Marinello Schools of Beauty.Hotels near University of California, Irvine.Hotels near Chicago Psychology - Irvine, CA.Hotels near Interior Designers Institute.Hotels near South Orange County Community District.Hotels near Laguna College of Art and Design.Hotels near San Juan Capistrano Station.Hotels near Laguna Niguel / Mission Viejo Station.Hotels near The Ranch at Laguna Beach Golf Course.Hotels with Private Beach in Laguna Beach.Preferred Hotels & Resorts in Laguna Beach.
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